Domiciliary Optical Scheduler

Job Locations UK-Glasgow-Cambuslang
Job ID 2022-1718
Position Type
Permanent - Full Time


Domiciliary Optical Scheduler

Cambuslang, Glasgow 

£19,000 + bonus

Monday - Friday 8.30am-5.30pm - Flexible working considered


Do you have optics experience and are looking for a challenging role outside practice? Or perhaps you have experience of working in a scheduling role within domiciliary or facilities management sectors? If so we would love to hear from you.

This role offers:

  • Competitive basic + bonus + benefits
  • Full or part time role available
  • Flexible working between home & office
  • No evenings or weekends

The main function of the Domiciliary Optical Scheduler is to act as the main point of contact for all inbound and outbound customer service calls and to schedule effective clinics. The role plays a key part in supporting the optical clinical team to improve the quality of service provided to our customers and ensure we run efficient and profitable clinics.

In addition to the above, the role also undertakes several aspects of administrative support to the office. It is a varied and busy role, working under pressure and to monthly targets. It is a challenging but rewarding role where you will be part of a team helping vulnerable patients to see better and live better.

Due to Covid safety protocols, the role is office based but has the flexibility to work from home.




As a Domiciliary Optical Scheduler you will be responsible for the following tasks:

  • Making outbound calls to arrange scheduling of clinics.
  • Liaising with internal colleagues and external clients to ensure accurate and detailed information to manage and plan effective clinics.
  • Build and maintain a strong and positive working relationship with the field teams.
  • Acting as the main point of contact for inbound and outbound customer service calls and emails.
  • Updating Customer records on our internal CRM system and logging all conversations


To be successful you will possess the following skills and attributes:

  • Proven experience within an optical or domiciliary/facilities management scheduling background
  • Confidently work in a high-volume environment, at pace and managing your day-to-day responsibilities.
  • Excellent communication skills, able to communicate effectively with our care home partners and clinical teams
  • Strong written and spoken communication skills
  • Computer literate and able to use a variety of software packages to a high standard.
  • Highly organised with excellent attention to detail.
  • Excellent Customer Service skills with the ability to problem solve.
  • A confident telephone manner and be able to display a high degree of accuracy.
  • Awareness of the commercial aims and objectives of the Company.

If this sounds like the role for you apply now!

Reference ID: DOS/JG1482

Job Types: Full-time, Part-time, Permanent

Salary: £19,000.00-£20,300.00 per year

COVID-19 considerations:
All of our staff are given Infection Control training and provided with relevant PPE.




Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed