Customer Service Advisor -Scheduler

Job Locations UK-Glasgow
Job ID 2021-1689
Position Type
Permanent - Full Time


Customer Service Advisor - Optical Services

Cambuslang, Glasgow 

£19,000 + bonus + benefits - OTE £20,300

Monday - Friday 8.30am-5.30pm 


Are you fed up of working in a traditional call centre environment? Do you pride yourself on providing excellent customer service and enjoy working in a fast moving role? Looking for a new challenge, if so we'd love to hear from you. 


The main function of the Optical Scheduler is to act as the main point of contact for all inbound and outbound customer service calls and to schedule effective clinics. The role plays a key part in supporting the optical clinical team to improve the quality of service provided to our customers and ensure we run efficient and profitable clinics.

In addition to the above, the role also undertakes several aspects of administrative support. It is a varied and busy role, working under pressure and to monthly targets. It is a challenging but rewarding role where you will be part of a team helping vulnerable patients to see better and live better.


Due to Covid safety protocols, the role will work between the office and home at the moment. 




As a Optical Scheduler you will be responsible for the following tasks:

  • Making outbound calls to arrange scheduling of clinics.
  • Liaising with internal colleagues and external clients to ensure accurate and detailed information to manage and plan effective clinics.
  • Build and maintain a strong and positive working relationship with the field teams.
  • Acting as the main point of contact for inbound and outbound customer service calls and emails.
  • Updating customer records on our internal CRM system and logging all conversations


To be successful you will possess the following skills and attributes:

  • Wealth of customer service experience within a call centre/telephone environment. 
  • Experience within the Optics sector would be desirable.
  • Confidently work in a high-volume environment, at pace and managing your day-to-day responsibilities.
  • Excellent communication skills, able to communicate effectively with our care home partners and clinical teams.
  • Strong written and spoken communication skills.
  • Computer literate and able to use a variety of software packages to a high standard.
  • Highly organised with excellent attention to detail.
  • Excellent Customer Service skills with the ability to problem solve.
  • A confident telephone manner and be able to display a high degree of accuracy.


If this sounds like the role for you apply now!

Reference ID: DOS/JG1612

Job Types: Full-time, Permanent

Salary: £19,000.00-£20,300.00 per year

COVID-19 considerations:
All of our staff are given Infection Control training and provided with relevant PPE.




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