Contact Centre Team Manager - Optical Clinical Services

Job Locations UK
Job ID 2021-1686
Senior Management / Leadership
Position Type
Permanent - Full Time


Contact Centre Team Manager - Optical Clinical Services

Cambuslang, Glasgow

Salary: £25,000 - £35,000

Working Monday-Friday (no weekends or evenings)


Are you a strong people manager and class yourself as creative and solutions driven?  Do you have optical management or contact centre management experience and are looking for your next challenging role? 


Visioncall have an exciting opportunity available for a Scheduling Manager to manage and lead the scheduling of clinics across the UK with our field teams and care home partners. Working closely with the Head of Operations, this role plays a key part in setting the field clinical teams up for success by ensuring we run efficient and quality clinics to deliver a first-class service to our care home partners.  


This is a unique opportunity to join a growing optical domiciliary business and contribute to its future success by playing a key role in its journey to help the most vulnerable patients in society to See Better and Live Better. Based in our Central Support offices in Cambuslang, this role will work business hours Monday to Friday. 



  • Manage and lead our team of schedulers to provide a quality service to our care homes and internal stake holders.
  • Manage and supervise a team of Inbound call handlers
  • Manage and support clinical rota coordinator to ensure clinical staffing across the UK
  • Oversee and support the scheduling of all regional clinics with existing customers to meet operational demand
  • Analysing scheduling data to improve process and provide excellent customer service for our care home partners and our field team.
  • Support the Head of Operations with the implementation of our operational plan, to achieve the overall strategic business plan
  • Maintain a clear focus on quality processes and outcomes, addressing any performance issues to ensure patient care is not put at risk
  • Working to and positively contributing to our company culture and values
  • Build and maintain a strong and positive working relationship with the field team.
  • Provide support and training to all new and existing scheduling staff.
  • Working to and positively contributing to our Company culture and values.


  • Strong people manager with proven track record of management performance
  • Previous optical management or contact centre management experience is essential
  • Creative and solutions driven
  • Ability to streamline processes and implement new procedures to drive efficencies
  • Highly motiviated with strong influencing skills


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