Inbound Call Handler - Immediate Start Available
Full Time Monday - Friday 8.30am-5.30pm
Are you an experienced customer service advisor with call centre experience? Do you enjoy working in a fast paced environment and pride yourself on your customer service skills? Due to growth we have opportunities available for Inbound Call Handlers with immediate starts available!
The main function of this role is to support our scheduling department by acting as the main point of contact for all inbound customer service calls providing a high level of customer service to our care home partners. The role plays a key part in supporting the clinical team to run effective clinics and improve the quality of service provided to our customers. Supporting our scheduling department at our head office location in Cambuslang, this role will be varied and fast paced dealing with a high volume of calls, updating our patient CRM system and resolving customer queries. It is a challenging but rewarding role where you will be part of a team helping vulnerable patients to see better and live better.